Policies

Financial Obligations

Registration Fee

Each family is responsible for a $50 registration fee per student. You must add the registration into your cart manually, it does not add in automatically. Your registration fee must be paid before your classes can be confirmed. iLEAD students: Please submit your registration fee on your first PO of the year. 

Paying for classes

CHARTERS

At Trellis, we accept charter funds. If you do not see your charter listed, please contact Kim Staley at kim@trellislearning.org for support. 

Please follow these instructions to make sure we are paid in a timely manner. We understand charters can be confusing, please reach out to your teacher from your charter for support, as well as Kim Staley, our charter liaison. 

  • It is your responsibility to submit your class requests to your charter school. Once your charter school receives your request, a Purchase Order (PO) will be generated, and funds can be sent to Trellis. 

  • Please send a request as soon as possible. Most charters do not pay for classes that have already taken place prior to your request, so you will be responsible for the classes your students have taken prior to your submission to your charter.

*Please be advised:

You are ultimately responsible for the cost of all classes; if your charter funds do not go through, you will be charged for the classes.

If you do not have enough charter funds to pay for all your classes, you can pay out of pocket for the remaining amount. If a payment plan is needed, we can accommodate it. 

OUT-OF-POCKET

We accept credit payments through our website. There are different options for out of pocket payments, including paying in full and payment plans. 

FINANCIAL HARDSHIP

If you would like to be a part of Trellis and may need assistance, please contact us at info@trellislearning.org, and we can discuss this with your family. These are viewed on a case-by-case basis. 

CANCELLATION POLICY

To cancel and receive a full refund, cancelation must be received 2 days prior to the start of the class.

You may transfer to another class (space permitting) prior to the 3rd class. If that class is of equal value, there will be no charge, you may take a credit (in the form of a discount code) or refund for the difference.

Transfer Fees: Students are allowed one free transfer request per semester; additional transfers will be charged a $25 administrative fee.

Cancellation Fees: You may cancel and receive a partial refund or account credit for the remainder of the class if you cancel before the 3rd class. Cancelations after the 3rd class will be charged the full amount of the class.

Please provide cancellation via email to kim@trellislearning.org


*Please note: you are financially responsible for the classes your student attended at the
rate of $23 a class

Membership

Study Hall Memberships

Level one is $80 for the semester and provides one hour a week that your student can be on campus but not enrolled in a class

Level two is $160 for the semester and provides two hours a week that your student can be on campus but not enrolled in a class

Level three is $240 for the semester and provides three hours a week that your student can be on campus but not enrolled in a class

Level four is $320 for the semester and provides four hours a week that your student can be on campus but not enrolled in a class

Please be advised:

  • Since we have classes running throughout the day, there is no set lunch time. Please ensure when creating your student’s schedule that if a lunch break is desired, you plan for it. 

  • Please remember, even if your student is using their time as a lunch break, your student must have some level of our Trellis Study Hall Membership. 

  • In order to use your Study Hall Membership, your student must have a class on the day they are using their membership.

  • For memberships above Level 1, your student must be enrolled in at least two classes. 

  • Memberships are valid for one semester.

  • Charter funds may not be used for memberships.

Arrival and Pick up

Please make sure your student(s) arrive on time for all classes and that students are picked up no later than 10 minutes after their class is done. We understand emergencies happen and will grant two late pickup allowances. If this becomes habitual, Trellis will begin charging a care fee for students that are picked up later than the 10 minute window. 

Sign in and out procedures

We will have a sign in and out kiosk to ensure all students are accounted for. Please make sure to chat with your student(s) about the sign in and out process. At our welcome meetings, we will show everyone how to use our system and are always happy to help with any questions you may have. 

Health and Safety Policies

The health of your students and our staff at Trellis is our top priority. To help prevent the spread of illness and keep everyone healthy, please refer to these policies provided by the CDC:

Stay home if you are sick: If possible, stay home from work, school, and errands when you are sick. You will help prevent others from catching your illness. Avoid close contact with people who are sick.

If your student is experiencing any of the following, please keep them at home

  • If your student has had a fever of 100.0 or higher within a 24 hour period 

  • If your student has experienced vomiting or diarrhea within a 24 hour period

  • If your student has a persistent cough or runny nose and is not feeling well

Covid policy

We ask that if your family has been exposed to COVID-19, please test to ensure your students are negative. If your student tests positive, we ask that you keep your student home for 5 days and until your student is feeling well. They must not come back before the 5th day, even if your student is feeling better. 

Allergies

Please inform us of any allergies your student has. If your student has a severe allergy and medical attention is needed in case of contamination, please reach out to us at info@trellislearning.org to coordinate with staff about protocols that need to be followed and medication that would need to be administered. 

Medical Needs

If your student requires specific medication that must be administered during school hours, please contact us at info@trellislerning.org and we will provide a waiver to be filled out and connect you and your student with a specific staff member that will oversee and support your student and their medication. Their medicine will also be stored in a safe place that will be discussed with you and your student. 

Lockdown Policies

In the case of a public safety concern where our campus will be on lockdown, we ask that families keep the Remind app (information on the Remind app can be found under Communication) readily available as the majority of communication will come through there. If needed, we will also reach out to families individually to coordinate.  In a lockdown situation, we will be working with local police officials to ensure the safety of your students and our staff. 

Natural Disaster Policies

In the case of a natural disaster, Trellis has resources on campus to ensure basic needs can be met, including food, water, and first aid. We know that you all will want to get to your student(s) as soon as possible but please know in the case of an emergency, your students are safe until you can reach them. 

Smoking, alcohol and drug use 

All types and manners of smoking, alcohol, and drug use, including vape pens, are strictly prohibited on the Trellis campus during operating hours. We also ask that no one smokes or vapes within 250 feet of our campus. 

Weapons/firearms

 Trellis is a weapon and gun free facility. Any non-compliance with our policy will constitute an immediate removal from Trellis.

Life at Trellis

At Trellis we strive to be a brave space for all that enter our doors. We want all students and their families to feel welcomed. We accept all students from all backgrounds, all beliefs, and all spectrums of neurodiversity and the rainbow. We do not discriminate against any group of people and ask our families to align with that belief as well. 

We understand in community and in learning,  there can be disagreements and misalignments of ideas. We welcome productive conversation but ask that this is all done with respect. All students are asked to show respect to our staff and listen as best they can. Please let your students know that our staff has their safety in mind. If conflicts arise that become too big for your student, please reach out to us, and we will work on mediating a resolution. If your student is having a difficult time navigating a situation and their behavior becomes disruptive/disrespectful in class, Trellis will work with the teacher, your student, and yourself to figure out a solution. If behavior continues and learning is impeded, further support may be required from the family. Finally, if behaviors still continue, removal from Trellis will be discussed. 

Conflict Resolution 

De-escalation 

If a situation arises, our staff have had discussions on de-escalation, at Trellis we follow these rules of de-escalation:

  1. We are empathetic and nonjudgmental

  2. We respect personal space 

  3. We use non-threatening nonverbals

  4. We keep our emotional brain in check

  5. We focus on feelings 

  6. We ignore challenging questions

  7. We set limits 

  8. We choose wisely what we insist upon

  9. We allow silence for reflections

  10. We allow time for decisions